Paul Davis Red Deer at 221 Spruce Street, in Red Deer

About Paul Davis Red Deer

The Paul Davis Red Deer is a Canadian national Contractor company located in Red Deer, Alberta. To figure out why customers choose Paul Davis Red Deer and to assess the reputation of the company, check the latest reviews on this page. Also, you can add your own review with the latest experience of cooperation with this company.

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Contacts of Paul Davis Red Deer

• Address: 221 Spruce Street, Red Deer, Alberta T4E 2B4
• Website: red-deer.pauldavis.ca
• Phone: +1 403-342-4666
• Types: Contractor  

Reviews

• 1

  Robert Drainville

  Posted Feb, 16 2019
  CON ARTISTS
  
  "Paul Davis was brought in to help us out in a time of need and ironically ended up being the most stressful and by far the most costly part of the Fort McMurray wildfire."
  
  I only wish it was possible to give 0 stars. After the Fort McMurray wildfire we were in the process of moving to Edmonton, we already had a 2 year old and my wife was 8 months pregnant with our second. Our house was ok but with the soon to be 2 little ones we were worried about smoke damage to our belongings. Our adjuster brought these cleaning "professionals" (and I use that term VERY loosely here) in to clean all of our possessions. Whatever items weren't able to be cleaned in place (which consisted of almost all of our soft items; clothes, linens, carpets, shoes etc) were brought to their facility in Red Deer to be cleaned there. Upon opening the boxes of the items that had been "cleaned" in place my wife began to wipe down some of these and the cloths were coming up black. 6 weeks later we received our "soft" items. As we began to unbox everything we noticed a lot of problems. White items were no longer white, some items were badly deformed, other items had stains on them, one pair of shoes had a hole punched in them, a sheet wouldn't even open up and had something in it that can only be likened to a large wad of sticky chewed gum in the middle, and almost anything that could shrink had. I was furious. We also realized that a large number of items were missing and had not been told anything about that whatsoever. Upon contacting them they told us that over 100 items were not returned because either they could not get the smoke odor out (only a small percentage of the items withheld) or they were damaged in the cleaning process. We told them about all of the items we had received that were also damaged and they sent someone to document and collect all of these items as well, with the total number of damaged items now being close to 200. Paul Davis then conducted an investigation on themselves and deemed themselves responsible for only 7 of the almost 200 damaged items citing reasons such as "cleaning instruction tag removed prior to us removing from your home". To me a company that specializes in cleaning items essentially telling me that if there's no tag telling them how to wash it they don't know how to is absolutely unacceptable. They weren't even apologetic. I was then informed by my adjuster that if Paul Davis was paid what they were trying to charge there wouldn't be any money left in my claim to cover any of the now damaged items. I was livid and my adjuster (claims pro) was not being any help either. Finally after posting on AMA's Facebook page to get someone's attention I was contacted by AMA directly and they began their own investigation. There was approximately $9000 worth of items damaged. After 6+ months, dozens of emails between several parties and hours and hours of cataloging, photographing and pricing items out AMA finally agreed to pay me out. HOWEVER, as per policy I only received 50% of what the clothes were valued at and Paul Davis stuck to their 7 items and only paid $500. So I ended up being out $4000, and many of the damaged items are irreplaceable and of sentimental value to us. Being a young family, who had just gone through the fire and were in the process of moving while my wife was 8 months pregnant, this was a huge blow to us financially and a very very stressful experience to got through. Paul Davis was brought in to help us out in a time of need and ironically ended up being the most stressful and by far the most costly part of the whole fire. They were unprofessional, unapologetic and took absolutely no responsibility for their actions, and no disclosure of any kind was given beforehand to let us know they might cause thousands of dollars in damage and if they do their not liable. PLEASE if you're considering utilizing this company STAY AWAY. They are a NIGHTMARE.

Photos of Paul Davis Red Deer

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